At Team Ortho Foundation we get many questions about registration distance changes and what to do if you lose your bib and chip.  Please read through our Race Change and Registration Policies below.  They will help you understand what to do and what to expect come race day.

Team Ortho Race Change Policy

48-Hour Change Policy: You have 48 hours after the time of registration to make any desired changes to your race entry without penalty.  Go to Contact Us and use the drop down menu to select registration. This will direct your email to the correct Team Ortho employee.
There are no refunds.

Here are your race change options:

• To change your race entry to another person - $25.00
• To upgrade or downgrade your distance - $15.00 + difference in race price (if upgrading)

 **You must download this form add your fee payment and mail it by January 2, 2015 to:
Team Ortho Foundation
2906 2nd Street North
Minneapolis, MN 55411
After January 2, please print up the form and bring it with you to packet pick-up.

Registration Policies:

• Lost bib & chip:  Many people pick up their packet early or receive the mailing. Please note it is our policy if you lose your packet (bib and chip) there will be a $30 replacement fee.  Please download and fill out the bib replacement form.  The form and fee should be mailed no later than 21 days before the race.  If it is too late, please bring the form and fee with you to packet pick-up or on race day to get your bib/chip replacement.  Bib/chip replacements must be done in person and will not be mailed.  There will be no replacement for lost gear. 
• Didn't come to packet pick-up or race: Your only opportunity to receive your packet and gear is to attend the event.  If you are unsure you will be able to make it to packet pick-up get your bib, purchase the mailing option during registration.  If you didn't do the race and still want your packet and gear (size preferred not guaranteed) after the race we will mail it to you for the $9.99 mailing fee + a convenience/processing fee of $20.00. These cannot be picked up at the office. Email our registration staff if you want this mailed. If you are a series member you can always do the "away option".  Please see the series page for that information.
• Didn't pick up packet at packet pick-up but want it on race day:  Race Day pick-up fee is $30.  
• Didn't register for the mailing during online registration but want to purchase it now:  Email our registration staff.  The cost will be $9.99 for mailing + a convenience/processing fee of $20.00 and must be requested 21 business days before the event.